Remote Collaborative Holiday Planning
Full-time individual project, MSc Human-Computer Interaction Design
Date: June - September 2015
Methods: Literature review, storytelling, rapid prototyping, usability testing
Tools: Sketch, Invision
This project approached the group travel planning process as a case of collaborative information seeking and it examines the way in which remote asynchronous and synchronous groups of people undertake the activity of travel planning.
A series of interviews, followed by a set of observations and evaluations were conducted. The study suggested a new design for supporting remote asynchronous collaborative travel planning, following a scenario-based user-centred design approach.
Travel planning frequently involves taking the preferences of individual users and aggregating them into a single search query. For instance, when planning a trip, each group member might have a different destination preference, a unique budget and a different time availability.
Participants were interviewed about their travel search and planning habits, and they were observed using their preferred travel planning tools, both individually and as a group.
Taking into account the findings of the in-depth interviews conducted, a focus group was organised for the purpose of eliciting requirements further, this time focusing on groups and on collaboration within groups in the process of travel planning.
Thematic analysis was used to analyse the data from interviews and observations.
Drawing from the experiences of the participants, the project aimed to suggest a new design for supporting remote asynchronous collaborative travel planning.
This project made the following contributions:
It described the iterative design process of a multi-session collaborative travel planning dashboard;
It discussed the system features of popular meta-search flight engines;
Tested a new method for aggregating group flight search results;
It defined requirements for asynchronous and remote collaborative travel planning;
It proposed a novel interface for searching and exploring and organising group travel.